Returns & Exchanges

Overview

Please inspect your item(s) carefully at the time of delivery. If you are considering a return, retain all original packaging and materials — items cannot be accepted without them.

How to start a return

Contact us within 30 days of receipt at info@italianluxuryinteriors.com or 213-280-1333 with your order number to arrange your return.

Eligibility & condition

Returned items must be unused and in their original, like-new condition, with all original packaging, protective materials, and documentation. We reserve the right to decline any return that shows signs of use, assembly, installation, or damage caused after delivery.

What can’t you return or exchange?

  • Made-to-order, produced-to-order, ordered-on-request, custom, special-order, configured, or personalized items (the majority of our catalog)
  • Floor samples
  • Items marked “Clearance sale” are sold “as is”
  • Installed items cannot be returned
  • Items delivered internationally via freight forwarder

Restocking fee

Eligible in-stock returns are subject to a 25% restocking fee.

Shipping charges

The buyer is responsible for all return shipping costs. Shipping and delivery charges are non-refundable.

Refunds

Approved refunds are issued as a merchandise credit, once the returned item is received and inspected, less the applicable restocking fee.

Damaged or defective items

Inspect every delivery before signing. If an item arrives damaged or defective, note it on the delivery receipt and contact us within 3 days of receipt at info@italianluxuryinteriors.com or 213-280-1333 with photos, so we can arrange a repair, replacement, or refund at no cost to you.

Natural material variations

Variations in grain, color, veining, and texture in natural materials such as wood, marble, stone, and leather are inherent characteristics, not defects, and are not grounds for return.

Order cancellations

In-stock orders that have not yet shipped may be cancelled. Made-to-order and custom items cannot be cancelled once production has begun.

Exchanges

At this time we offer returns only and do not offer exchanges.

Questions? Email info@italianluxuryinteriors.com or call 213-280-1333.